Triston Felix

SYSTEMS ADMINISTRATOR II

• Manage IT operations across all locations in Kentucky, overseeing enterprise-wide infrastructure including servers, networking, storage, and cloud environments.
• Act as a primary point of escalation and leadership for IT staff, ensuring smooth daily operations and supporting project execution.
• Administer and maintain systems such as Active Directory, M365, VMware, and Hyper-V to ensure high availability and scalability.
• Oversee IT security measures, including firewalls, endpoint protection, and compliance with data protection regulations.
• Coordinate IT team workloads, setting priorities and ensuring timely resolution of critical issues.
• Develop and implement policies for system monitoring, access controls, and data security to maintain regulatory compliance and organizational standards.

IT ADMINISTRATOR

• Led IT initiatives to improve system performance and end-user experience while acting as the technical lead for escalated issues.
• Managed the rollout of mobile device management (MDM) solutions, ensuring company-wide compliance and security standards.
• Introduced M365 sensitivity labels, reducing unauthorized data sharing risks and enhancing compliance.
• Spearheaded the implementation of proactive system performance monitoring measures, reducing unplanned outages.

TECH LEAD - PTE

• Managed escalations from Tier 1 support for SMB clients in a multi-tenant setup, serving as a subject matter expert for networking and Active Directory issues.
• Provided mentorship and technical guidance to Tier 1 team members, improving overall team performance and resolution times.

• Networking Basics
• Cloud-Based Network Design & Management Technique

• IT Support Specialization
• IT Security: Defense against the digital dark arts
• Operating Systems and You: Becoming a Power User
• System Administration and IT Infrastructure Services
• Technical Support Fundamentals
• The Bits and Bytes of Computer Networking