Triston Felix

Russellville, KY 42276 [email protected]

With over 5+ years in the IT field, I bring a pragmatic approach to problem-solving and a sharp eye for detail. My knack for thinking outside the box allows me to craft inventive solutions to complex challenges.


Experience

SYSTEMS ADMINISTRATOR II

THE MINT GAMING HALL

    As a Systems Administrator II at Mint Gaming Hall, I manage critical infrastructure across four locations. My responsibilities include configuring and maintaining systems such as Active Directory and M365, as well as building and managing virtual machines using VMware, Hyper-V, and XCP-NG platforms. Through proactive monitoring and troubleshooting, I ensure optimal performance and reliability in our dynamic gaming environment.

January 2023 - Current

IT ADMINISTRATOR

THE MINT GAMING HALL

    As an IT Administrator overseeing operations at The Mint Bowling Green, I specialize in providing advanced technical support to ensure the smooth functioning of our organization's IT systems. With a focus on troubleshooting and resolving complex technical issues, I offer assistance to end-users, maintaining a high standard of service delivery. Additionally, I proactively monitor system performance, implement preventive measures, and optimize IT processes to enhance overall efficiency and productivity.

November 2021 - January 2023

PTE-Tech Lead

Support.com

    Provided remote support to Small and Medium-sized Business (SMB) clients in a multi-tenant setup, handling various escalated issues from Tier 1 support. Tasks included basic IT helpdesk duties, troubleshooting networks, and making Active Directory configuration changes and recommendations.

September 2018 - November 2021

Certifications & Skills

Industry Knowledge
  • IT Ops
  • Disaster Recovery
  • Network Design
  • Troubleshooting
  • Network Security
Tools/Technologies/Services
  • Active Directory
  • Docker
  • FreePBX
  • pfSense
  • WireGuard/Tailscale
  • VMware vCenter/vSphere
  • Hyper-V
  • Proxmox
Programming Languages & Tools

Projects

Home Lab

The highlights